Refund and Returns Policy

1. General Policy

At finessemart, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days of the delivery date. Returns received after this period will not be accepted.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that are damaged, altered, or missing components are ineligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Perishable goods
• Digital downloads and software licenses
• Sale items marked as final sale

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (629) 765-7634. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). In such cases, finessemart will provide a prepaid shipping label.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

The refund will include the product price minus any original shipping charges, unless the return is a result of our error, in which case the full amount, including shipping, will be refunded.

4.3. Processing Time

Once the returned item is received and inspected, we will process the refund within 7 business days.

5. Exchanges

Exchanges are handled as a return followed by a new order. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect received items promptly and report any issues within the specified time frames.
• Package returned items securely to prevent damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. finessemart reserves the right to amend this policy at any time; changes will be posted on this page with an updated revision date.

8. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1 (629) 765-7634
Address: 2090 Southeast Jefferson Drive, Nashville, Tennessee 37237, United States